Payment methods
1. Payment methods accepted
Secure payment methods that comply with current Italian payment services regulations are available on the website.
The following payment methods are accepted:
Credit and debit cards: Visa, Mastercard.
All payments are processed upon order confirmation, subject to verification of product availability and the validity of the selected payment method.
2. Transaction security
The protection of customer payment data is a priority.
All transactions are carried out via secure connections with SSL encryption, in order to guarantee the security of personal and financial information.
The website complies with European requirements regarding strong customer authentication.
Payment card data is not stored on the servers.
Payment processing takes place exclusively through authorized payment service providers that comply with international PCI DSS security standards.
3. Currency and applicable taxes
All prices indicated on the website are expressed in euros (€) and include applicable taxes according to current Italian legislation.
No additional fees are charged during the payment process, unless explicitly stated otherwise on the purchase page.
Free shipping
Orders from €155.00 • 3-5 working days: free
Standard shipping
Orders from €0.01 to €154.99 • 3-5 working days: €16.00.
4. Payment confirmation
After successful payment, the customer will receive an order confirmation email containing a reference number.
Order processing will only begin after the transaction has been authorized by the payment provider.
In the event that payment is not authorized, the order will be considered invalid and will not be further processed.
5. Payment problems and refunds
In case of difficulties during the payment process, it is recommended to:
check the entered payment data
make sure there are sufficient funds available
contact your payment provider or bank
Refunds resulting from approved cancellations or compliant returns are processed within 2–3 working days and credited using the same payment method used for the original transaction.
Actual crediting times may vary depending on the payment service provider.
6. Contacts
For any questions regarding payment methods or problems during the payment process, you can contact us via:
Email: info@shantifascinodoriente.com
Telephone: +39 055 229398
Address: Via Romana 97R,
50125 Florence FI,
Italy
Opening hours: Monday to Friday, from 09:00 to 18:00 Italian time – CET/CEST
Service area: Italy