Politica di cancellazione degli ordini

1. Cancellation conditions

· The customer can request the cancellation of the order within a maximum of 24 hours from the completion of the purchase, provided that the order has not yet been shipped.

· If the order has already been shipped or if the 24-hour period has expired, cancellation will no longer be possible. After receiving the goods, the customer can exercise the right of return according to the established procedures.

Orders containing items made to the customer's specific request cannot be canceled once confirmed.

2. Cancellation request procedure

To request the cancellation of an order, the customer must follow the following procedure:

The customer must send a written communication via e-mail to customer service within the allowed time, indicating the order number and the cancellation request.

Customer service will check the order status and confirm if cancellation is still possible.

The customer will subsequently receive an official cancellation confirmation or, if the order has already been shipped, instructions on how to proceed with the return.

3. Refund management

In case of approved cancellation before shipment, the refund will be processed within 2–3 business days.

The refund will be made using the same payment method used for the original order, unless otherwise agreed between the parties. The actual crediting times may vary depending on the payment service provider.

4. Contacts

For any information regarding cancellations, refunds or customer assistance, you can contact us via:

E-mail: info@shantifascinodoriente.com
Telefono: +39 055 229398
Indirizzo: Via Romana 97R,
50125 Firenze FI,
Italy
Orari di apertura: Dal lunedì al venerdcì, dalle 09:00 alle 18:00 Ora italiana – CET/CEST
Area di servizio: Italia